We are currently investigating an issue where some websites are unavailable. Technicians are onsite.
We are confirming that the network issue has been resolved. Our team is still available to address any additional concerns you might have.
We are continuing our collaboration with the vendor to identify the root cause of the issue. Depending on the findings, emergency works may be necessary to prevent future occurrences.
Should any emergency works be required, we will post updates on this status page to keep you informed.
Thank you for your patience and understanding.
We are aware that a small subset of users may still be experiencing issues. Our team is actively working to resolve these remaining problems. If you continue to experience any issues, please call our support team for assistance.
We are pleased to report that the majority of services have been restored. Our team continues to monitor the situation to ensure full resolution. Thank you for your patience and understanding during this time.
If you continue to have any further issues, please reach out to our team directly.
Our team continues to work on resolving the network issues, and we are seeing some services beginning to restore.
Our team continues to work on resolving the network issues. We are making progress and remain committed to restoring full service as soon as possible. Thank you for your patience and understanding.
Next update at 11:00 AM +10GMT.
Our team is still actively working to resolve the network issues. We appreciate your patience and will keep you updated on our progress.
Next update at 9:30 AM +10GMT.
Restoration work continues. Next update due at 8.50am
Our Engineering Team continue to work to resolve the issue and are working to restore services ASAP. We will provide the next update at 8.30am +10GMT
We are aware of some internet routing issues to some remote sites and are investigating.
Incident Summary
At approximately 13:58, a small number of internet routes became momentarily unavailable due to an issue with our upstream provider. This resulted in brief connectivity disruptions for users attempting to reach or were connecting from the affected destinations. The issue was quickly identified and resolved by the provider, restoring normal service.
Testing is now passing and all services are now restored.
No incidents reported
